RETURN POLICY

To be eligible for a return on items purchased online via www.jashanmal.com, the following conditions must be met:

  • Any item purchased up to 14 days from the day of delivery.
  • Customer must raise a ticket online: https://www.jashanmal.com/pages/contact-us
  • Product must be unused and in the same condition that you received it, complete with its original packaging, and accompanied by an original receipt.
  • Once the return request has been initiated, the customer must hand over the item to the carrier on the agreed date.
  • Return is not applicable for the following: books, perfumes, cosmetics, and certain personal care products.
  • For Clarks, the following options are available:
    1. Request a refund on the Jashanmal website and receive a GV which can be used on the website only.
    2. Keep the item.
  • Items that have been opened, installed, or used are not eligible for return.
  • Items can be returned within 14 days if they are damaged, defective, or do not match the description on our website.
  • The item must be returned in the same condition as it was received. The cost of returning any MDA (appliances such as refrigerators, washing machines, cookers, etc.) is 150 AED as a return fee, for the following reasons:
    1. Item is not as expected
    2. Customer found a better price
    3. Customer changed mind
    • Items that have already been used and failed in our quality check process will be returned to the customer.

     

    Return and Refund Processing:

    • Once the returned item has been received and inspected, a refund in the form of gift voucher will be processed.
    • Credit card refund is only applicable for the following:
      1. Item purchased is out of stock
      2. Item received is defective or damaged
      3. Item does not match the listing description
    • A credit card refund (if applicable) will be processed and credited to your account within 10-15 business days or depending on your bank.
    • Items purchased via Cash on Delivery (COD) will receive a refund in the form of a gift voucher.
    • Items that have been cancelled will receive a refund in the form of a gift voucher.
    • Note: Gift vouchers with no expiry date can only be used in jashanmal.com.

     

    Exchange Policy:

    Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above.