DELIVERY TERMS

We offer express delivery options from our courier partners and affiliates to receive the Products purchased on our Site.

  • Product is delivered within 2 working days in UAE
  • Product delivered within 4-7 working days across GCC, subject to custom clearance.
  • Delivery is from Monday to Saturday.
  • NOTE: During public holidays, deliveries might be delayed.

Delivery charges apply to the following:

  • All orders with a total purchase price less than the minimum threshold amount (AED 199)
  • All luggage products
  • Aida Raw, Airwheel, Alchmie Fragrances, Art of Living, Arte Regal, B2B, Berlinger Haus, Billi, Blaumann, Bosch, Cereria Molla, Che Brucia, City Glass, Contigo, Cook & Taste, Corelle, Cotton Home, Curate Home, Cusine Art, Decopor, Dimlaj, Electrolux, Fissman, Gefu, Goat Story, Hastings Collective, Jiwins, Kähler, Kayalar, Kitchen Craft, Korkmaz, Kouchini, La Dehesa, Ladenac Milano, Legno Art, Lisowski, Locherber, LSA , Metaltex, Miele, My Equa, National, Nordico, Normann Copenhagen, Nude, Ozti, Pasabahce, Polarbox, Porceletta, Prestige, Rig-Tig, Rosendahl, Samsung, Samura, Seletti, Stelton, Sunnex, Teatro, Tiger, Tivoli, Tognana, Tramontina, Vague, Varessa, Viadava, Vialli Design, Vision, Vivalto, Zojirushi, 58 Products

Shipment tracking

You can track shipment of your products by clicking on the "Track Your Order" link in the shipping confirmation email. Please note that the link will direct you to the courier's website, which is not controlled by us.

Please note:

  • It is our goal to deliver within the above-mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox.
  • The risk of loss in your products will pass to you when you take possession of the products.
  • All products are shipped from our warehouses in Dubai, UAE.

The following list are locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Non-Delivery Areas in Abu Dhabi vicinity:

Liwa, Sila, Mezaira'a,Khannur, Kayyam, Umm Hosn.

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security-controlled zones and defense areas.

As an alternative arrangement, these shipments can be held at our courier partners’ and affiliates’ office for the consignee’s collection between 0730-1930 hrs.

Appliances installation and complaints chargeable areas in Abu Dhabi:

Area

Charge

Sweihan City

200

Al Khatam

200

Al Khazna

200

Beda Zayed

300

Mirfa

300

Ruwais

450

Ghayathi

400

Liwa

300

 

For Bosch, home delivery cost will be as follows for certain areas:

Area

Charge

Hatta

400

Ruways

700

Ghiyathi

700

Madinat Zayad

700

Al Qou

500

Liwa

700

Khor Fakkan

400

Al Madam

400

AL Dhafra

700

Al Manama

400

Sweihan

400

Al Wagan

500

Upon delivery of the products to our courier partners and affiliates, we will send you a shipment confirmation email.

All international deliveries are within cities only.