DELIVERY TERMS

We offer express delivery options from our courier partners and affiliates to receive the Products purchased on our Site.

• Product is delivered within 2 working days in UAE
• Product delivered within 4-7 working days across GCC, subject to custom clearance.
• Delivery is from Monday to Saturday.
• NOTE: During public holidays, deliveries might be delayed.

Delivery charges apply to the following:

• All orders with a total purchase price less than the minimum threshold amount (AED 199)
• Aida Raw, Airwheel, Alchmie Fragrances, Art of Living, Arte Regal, B2B, Bedeck of Belfast, Berlinger Haus, Billi, Blaumann, Bosch, Cereria Molla, Che Brucia, Chopard, Christy, City Glass, Contigo, Cook & Taste, Corelle, Cotton Home, Curate Home, Cusine Art, Decopor, Dimlaj, Electrolux, Elie Saab, Fissman, Gefu, Goat Story, Hastings Collective, Jiwins, Kähler, Kayalar, Kitchen Craft, Korkmaz, Kouchini, La Dehesa, Ladenac Milano, Mont Blanc, Legno Art, Linen Obsession, Lisowski, Locherber, LSA , Metaltex, Miele, My Equa, National, Nordico, Normann Copenhagen, Nude, Ozti, Pasabahce, Polarbox, Porceletta, Prestige, Rig-Tig, Rosendahl, Samsung, Samura, Sanderson, Seletti, Sleep City, Stanley, Stelton, Sunnex, Teatro, Ted Baker, Tiger, Tivoli, Tognana, Tramontina, Vague, Varessa, Viadava, Vialli Design, Vision, Vivalto, Zojirushi, 58 Products

Shipment tracking

You can track shipment of your products by clicking on the "Track Your Order" link in the shipping confirmation email. Please note that the link will direct you to the courier's website, which is not controlled by us.

Please note:

• It is our goal to deliver within the above-mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
• We will be unable to change the delivery address on orders after checkout.
• If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox.
• The risk of loss in your products will pass to you when you take possession of the products.
• All products are shipped from our warehouses in Dubai, UAE.

The following list are locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Non-Delivery Areas in Abu Dhabi vicinity:

Liwa, Sila, Mezaira'a,Khannur, Kayyam, Umm Hosn.

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security-controlled zones and defense areas.

As an alternative arrangement, these shipments can be held at our courier partners’ and affiliates’ office for the consignee’s collection between 0730-1930 hrs.

Appliances installation and complaints chargeable areas in Abu Dhabi:

Area	Charge
Sweihan City	200
Al Khatam	200
Al Khazna	200
Beda Zayed	300
Mirfa	300
Ruwais	450
Ghayathi	400
Liwa	300

 

For Bosch, home delivery cost will be as follows for certain areas:

Area	Charge
Hatta	400
Ruways	700
Ghiyathi	700
Madinat Zayad	700
Al Qou	500
Liwa	700
Khor Fakkan	400
Al Madam	400
AL Dhafra	700
Al Manama	400
Sweihan	400
Al Wagan	500

Upon delivery of the products to our courier partners and affiliates, we will send you a shipment confirmation email.

All international deliveries are within cities only.